Order and delivery
How to find us?
Answer: our address is Avtozavodskoye shosse (Avtozavodskoye Highway), 51, Dzerzhinsk, Nizhniy Novgorod region.
Monday – Thursday 8 a.m. – 5 p.m., Friday 8 a.m. – 4 p.m.
Please contact our logistics specialist Tatyana 8 (920) 03-00-049
How we can pick up our products or order a delivery?
Answer: Our office and warehouse address is Avtozavodskoye shosse (Avtozavodskoye Highway), 51, Dzerzhinsk, Nizhniy Novgorod region. You can pick up your goods yourself or we can deliver goods to you via ground transport or as a groupage cargo via transportation provider if there are terminals in your city.
What are loading methods?
Answer: Cargo is to be loaded on your request. Available methods: hand loading, fork-lift loading, packing on pallets. If you prefer to pick up goods yourself, please give us a notice about vehicle arrival in advance to reduce time necessary for shipment.
How to deliver water-borne paint in winter?
Answer: Water-borne paint is recommended for transportation at temperature of no less than +5 °C. For this purpose, we rent refrigerator trucks where constant temperature is maintained during transportation. Small cargoes are sent via ZhelDorEkpeditsiya LLC by terminal-to-terminal method.
What are the terms of delivery?
Answer: If paints are available we deliver goods within 2 working days from the date of payment. Delivery term depends on the address of the Customer (distance to the delivery point). In case of groupage cargo, you can calculate delivery terms at company’s web site as well as trace cargo. Copy of delivery note is to be provided.